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Loren Nancke chartered professional accountants business tax accounting British Columbia Alberta Resources
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FAQ: Personal Income Taxes

February 10th, 2025 | lorennancke

Tax deadlines

When is the deadline to pay CRA?

All personal taxpayers, including those who are self-employed, who have a balance owing must pay by April 30th. Failure to pay will result in interest.

When is the deadline to file my personal income tax return?

The deadline to file for most taxpayers is April 30th. Those who are self-employed have a filing extension to June 15th. Failure to file by your deadline will result in penalties. If the return is for a deceased person, there may be a different deadline and it is recommended that you check with an accountant.

Do I have to pay my entire balance owing by the payment deadline?

Yes, your entire balance is due on the deadline and it must be received by April 30th. Should you choose to make payments towards your balance after the deadline, CRA will assess interest until the entire balance is received.

I’m self-employed with a GST account. What are my deadlines?

If you are an annual filer, your payment deadline is April 30th and the GST return must be filed by June 15th. If you are a quarterly filer, your payment and filing deadline is one month after each quarter.

Tax installments

Why do I have to pay tax installments?

Tax installments are required in the current year if you owed more than $3,000 in personal taxes, or $3,000 in GST, in the previous taxation year. Please refer to the schedule listed in our letter to you.

Failure to remit the installments requested by CRA on schedule will result in installment interest being assessed by the CRA with your next tax filing.

Submitting your records to Loren Nancke

How can I submit my tax records to Loren Nancke?

You can submit your records digitally. We have set up a portal link for each of our clients, so you can securely upload documents and we can share information with you.

We do not require physical copies of your documents if you are able to provide digital copies.

If you have physical documents:

  • Our main office is located at 407-223 Nelson’s Crescent in New Westminster.
  • Our drop-off office is located at 901 3rd Street West in North Vancouver at the Griffin Business Centre.

Please ensure your documents are in a sealed envelope labeled with your name and that it is addressed to Loren Nancke.

Paying CRA

How do I pay CRA?

Here are a few different ways that you can pay CRA:

ONLINE: Go to Payments to the CRA and click on “Pay now using My Payment”, this link is also the first option when you Google “CRA My Payment”.

ONLINE BANKING: Sign in to your bank’s online service and under “Add a payee” look for an option such as: “CRA (revenue) – current-year tax return”, “CRA (revenue) – tax amount owing” or “CRA (revenue) – tax installment”. Select one and enter your SIN as your CRA account number. You can also login to your CRA My Account and pay directly via your bank by creating a scheduled pre-authorized debit (PAD) agreement.

CREDIT CARD OR PAYPAL: Pay online through a third-party service provider. For example, www.paysimply.ca accepts Visa, MasterCard, Amex, Union Pay and PayPal. And www.plastiq.com/cra accepts Visa, MasterCard and Amex. Service fees will apply. Check out the CRA’s list of third-party service providers for more information.

CHEQUE: If your amount owing is less than $10, 000, you may write a cheque payable to Receiver General For Canada for the amount owing (remember to write you SIN number on the cheque memo and the back of the cheque) and send it to your local CRA office:

9755 King George Boulevard
Surrey BC V3T 5E1

AT CANADA POST: Go to www.paysimply.ca/payinperson to generate a QR code then take the QR code to a Canada Post location and pay by cash or debit. Service fees will apply.

ON TIME PAYMENT PRE-AUTHORIZED DEBIT: Request an electronic filing form T185, sign it and add a void cheque. We will process your request and CRA will withdraw the balance owing from your bank account.

Download our Quick Facts: How to Pay CRA – Personal Tax Return for more information.

I owe money to CRA. Can Loren Nancke submit the payment on my behalf?

Here are your options :

Signed part C Pre-Authorized Debit (on the T183 form) and send a copy of a void cheque. CRA will withdraw the amount owing (this is a one-time transaction).

Drop off the cheque at our North Vancouver location. On the back of the cheque, add your SIN. The cheque must be received by our office at least 3 business days before April 30th.

How can I receive my refund in my bank account?

Here are your options:

  • If you have CRA My Account, you can add your direct deposit information.
  • You can sign a Direct Deposit request and we will process your request. We require the signed form and a void cheque before filing your taxes.

If CRA does not have direct deposit information, a refund cheque will be sent to the mailing address on file.

How much do I owe the CRA?

The balance owing is stated on the enclosure letter and on the income tax return sent by our office.

I have a balance owing but my spouse is getting a refund. Can the refund be used to cover my amount owing?

No, because CRA processes each tax payer separately.

Why do I owe money to CRA this year?

Please connect with the accounting team you worked with when preparing your return.

CRA My Account

How can I set up a CRA My Account?

Visit the CRA website to register for a My Account.

We’ve outline step-by-step instructions for how to set up a CRA My Account, which you may also find helpful.

Why should I set up My Account?

The CRA My Account provides convenient access to a variety of services including:

  • Authorizing a representative
  • Accessing your Notice of Assessment (please note that CRA will no longer be mailing paper notices of assessment)
  • Viewing tax owing balances
  • Viewing your RRSP deduction and contribution limits
  • Arranging direct deposit
  • Updating your address

Issues with downloading your completed tax return

How can I download my completed tax return?

When your tax return is complete, you will receive an email with a link to your personalized portal. To access your shared personal tax return, you will be required to add your email. If you are a Microsoft user, you will receive an authentication code. If you use a different email, like Gmail, for example, then your code will be sent to your email.

Check your junk folder as sometimes the email filters there.

Please download, review, and save your completed income tax return for your records. If you have questions about your returns, please contact your accountant. If you have any questions about accessing your documents, please reference our Collaborate Portal Login Instructions.

How to complete the signature pages

How can I return the signed documents?

You can send us your signature pages by:

  • Email
  • Upload (using the same link we sent you)
  • DocuSign
  • Mail
  • Send a picture of your signed page to admin@lorennancke.com
  • Drop off at our office in an envelope with your full name

Can I drop off my signed documents?

Yes, you may drop off your signed documents at our main office located at 407-223 Nelson’s Crescent in New Westminster or at our drop-off office located at 901 3rd Street West in North Vancouver at the Griffin Business Centre. Please ensure your documents are in a sealed envelope labeled with your name and addressed to Loren Nancke.

I do not have access to a printer. Can I come to an office to sign the documents?

Yes, you can. Please give us a call ahead of time at 604-904-3807 to book a date and time.

I am not good with technology and do not have a computer. Can I come to the office to sign?

Yes. Give us a call at 604-904-3807 to book a date and time.

Where do I sign?

There is a red X on the page. Please sign where indicated.

Returning the records

Can I come to the office to pick up my documents?

Yes, give us a call at 604-904-3807 to book a date and time to ensure that we have your documents ready.

Invoice fees

How do I pay my invoice?

You should receive an email with your invoice. The invoice has a link to pay directly online. Other options to pay your invoice include:

  • Through our website
  • E-transfer
  • By phone
  • By cheque

I have questions about my invoice. Who can I speak with?

Send an email to your accountant, or give us a call at 604-904-3807. Please note that our phone lines may be busier than usual during March and April.

What is the postage fee on my invoice?

The postage fee is the cost of mailing back your prior year documents.

Updates on client information, previous years and documents

My address is wrong on my income tax return. Can you change and update my address?

Yes, please send an email to admin@lorennanke.com with the new address and we will update your information.

How long should I keep my records?

This depends on several factors. Please consult with the accounting team working on your return.

Can you send me my tax return from last year and Notice of Assessment?

Yes. Please send a request to admin@lorennanke.com and we will send you a copy.

Specific questions about your return

Who can I contact if I have questions about my income tax return?

You can email accountants@lorennancke.com or call our office phone line. You will be connected with an accountant who can answer your questions.

Can you confirm if I have sent all required documents to Loren Nancke?

The accountant preparing your tax return will contact you by phone or email and confirm the records received. If applicable, they will request additional documentation.

RRSP contributions

What is my RRSP contribution limit?

Check your Notice of Assessment from the previous tax year to see your RRSP deduction limit.

Medical expenses

What medical expenses can I claim on my tax return?

The CRA provides a list of all eligible medical expenses that can be claimed. Examples include prescriptions, registered massage therapy, chiropractor, and dental.

Am I eligible for the disability tax credit (DTC)?

You may be eligible for a DTC if you have an impairment in physical or mental functions. Find out more about the tax credit and how to apply here.

Direct deposit

What is direct deposit?

It is a service that CRA provides to tax payers to ensure your refund is deposited directly to your bank account.

Can you help me set up direct deposit?

Yes, we can help. Please send an email to admin@lorennancke.com and request a direct deposit form. Send the signed direct deposit form back to us with a void cheque and we will submit to the CRA. The set up has to be completed before we file your taxes.

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